What Was the Challenge?
A 150-hospital healthcare network was spending 38% of its operational budget — over $400M/year — on administrative tasks including prior authorizations, billing, scheduling, and documentation. Clinical staff spent an average of 3.2 hours per shift on administrative work instead of patient care.
How Did We Solve It?
Thinklar deployed an AI Workforce of 45 specialized agents covering prior authorization (12 agents), medical billing (8 agents), patient scheduling (10 agents), clinical documentation (9 agents), and compliance monitoring (6 agents). All agents operated within an EAOS framework integrated with their Epic EHR, Salesforce Health Cloud, and payer APIs.
What Results Were Achieved?
- 0% reduction in administrative costs — saving $240M annually
- Prior authorization time reduced from 3 days to under 4 hours
- Clinical staff now spend 87% of shift time on patient care (up from 62%)
- Claims denial rate dropped from 12% to 3.8%
- Patient satisfaction scores improved by 31 NPS points
