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Privacy Policy

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At Thinklar, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, SaaS platforms, applications, and services, including our AI, software development, consultancy, and marketing solutions.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Thinklar is an IT, AI, and Software Development agency providing:

  • SaaS products

  • Custom software development

  • AI & automation solutions

  • Web, mobile, and cloud applications

  • Digital marketing and consultancy services

We operate globally and serve clients across various industries.

2. Information We Collect

We may collect information in the following categories:

a. Personal Information

Provided directly by you:

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing & payment information

  • Login credentials (encrypted)

b. Usage Data

Collected automatically:

  • IP address

  • Browser type and device information

  • Pages visited

  • Duration of visit

  • Interactions with our SaaS apps

  • Error logs & diagnostic data

c. Cookies and Tracking

We use:

  • Cookies

  • Analytics tools (Google Analytics, etc.)

  • Session tracking

  • Behavioral data (for product improvement)

d. Client Data (for SaaS)

Depending on the product or service you use, we may store:

  • Contacts

  • Campaign data

  • Chat messages

  • Uploaded files or documents

  • Logs & activity history

We do NOT access client data without permission unless required for support.

3. How We Use Your Information

We use your information to:

Service Delivery

  • Provide, operate, and maintain our SaaS platforms

  • Deliver custom software solutions

  • Provide AI tools and automation features

  • Offer technical support

Communication

  • Send onboarding emails, updates, and notifications

  • Respond to inquiries

  • Provide product-related alerts

Improvements & Analytics

  • Enhance user experience

  • Improve product performance

  • Conduct research and AI model training (only on anonymized data)

Legal & Security

  • Detect fraud

  • Comply with applicable laws

  • Prevent misuse of our platform

4. Legal Basis for Processing (GDPR-Compliant)

We process data based on:

  • Your consent

  • Contractual necessity for service usage

  • Legitimate business interests

  • Legal obligations

5. How We Protect Your Information

We use industry-standard security measures including:

  • SSL/TLS encryption

  • Secured servers & cloud infrastructure

  • Access control and role-based permissions

  • Regular security audits

  • Data minimization

However, no digital platform is 100% secure. We take all reasonable precautions to protect your data.

6. Data Sharing & Disclosure

We do not sell or rent your personal data.

We may share data with:

  • Trusted service providers (payment gateways, hosting providers, analytics partners)

  • Legal authorities (if required by law)

  • Internal teams and contractors working under NDA

All third-party partners follow strict data-protection guidelines.

7. Data Retention

We retain your information:

  • As long as your account is active

  • As required by law

  • To resolve disputes or enforce agreements

You may request deletion of your data at any time.

8. Your Rights

Depending on your region (GDPR, CCPA, etc.), you have rights to:

  • Access your data

  • Update or correct information

  • Request deletion

  • Restrict processing

  • Export your data

  • Withdraw consent

To exercise these rights, contact us at [Your Support Email].

9. Cookies Policy

We use cookies for:

  • Authentication

  • Analytics

  • Personalization

  • Performance tracking

You may disable cookies in your browser settings, but some features may not work properly.

10. Third-Party Services

Our platform may integrate third-party services such as:

  • Payment gateways

  • Marketing tools

  • Analytics providers

  • Cloud storage platforms

  • AI APIs

These providers have their own privacy policies, and we are not responsible for their practices.

11. Data for AI and Automation Services

If you use our AI tools, we may process:

  • Text inputs

  • Uploaded files

  • Model feedback

  • Training signals (anonymized)

We do not use identifiable client data to train AI models unless explicitly permitted.

12. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from minors.

13. International Data Transfers

Your information may be stored or processed outside your country, including on international cloud providers. We ensure compliance with applicable laws for global data transfers.

14.Changes to This Privacy Policy

We may update this policy from time to time. Continued use of our services means you accept the updated policy.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, reach us at:

Thinklar
Email: support@thinklar.com
Website: www.thinklar.com